FAQs - Qantas Box Office Frequently Asked Questions
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Booking with Qantas Box Office is easy. Simply select the city or category you are interested in from the drop down list and a list of popular events will be displayed, or use the calendar to browse events by performance date.
In order to check availability, simply select the number of tickets required and the date & time. If you do not wish to order online, please call us on 1300 306 378.
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| Q1. |
What are the benefits to me buying online? |
| Buying online enables you to purchase preferential tickets when you want, 24 hours a day, 7 days a week. No more phone queues or standing in line. Purchasing from Qantas Box Office online, puts you in control. | |
| Q2. |
Does buying online disadvantage the variety of seats that I can access? |
| When you purchase through Qantas Box Office on-line, you are using a 'real-time' booking system. This means that you have access to the same shows and seats as patrons who choose to book by phone . | |
| Q3. |
I am not an Australian resident but I am coming to
Australia and want to book a show on-line, is this possible? |
| Yes! All tickets for overseas clients are left at the box office for collection from one hour prior to performance time, so please take your confirmation with you to the venue. | |
| Q4. |
I want to book tickets to a show overseas, can I do
this on-line? |
| Qantas Box Office offers a worldwide booking service in association with Global Tickets. Once you have decided on the shows required send us your detailed request including event name, preferred performance dates and the number of tickets required. Alternatively we can make a recommendation from what's on. We will confirm price and availability by the following business day. Tickets will be posted to you prior to your departure or made available at the venue or your hotel. | |
| Q5. |
I have received my tickets from you but they have turned
black, what has happened?
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| Our tickets are printed using a thermal ticket printer. This means that exposure to sunlight or other heat sources can blacken these tickets. Black tickets cannot be used as admission to a venue. If this does happen please phone us as soon as possible. We will attempt to replace your tickets, whilst this is not always possible we will do our best to gain admittance to the venue for you. Replacement of these tickets is subject to a $10 per ticket service fee. | |
| Q6. |
My tickets have been lost/stolen/misplaced, what should
I do?
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| Please phone us as soon as possible. We will attempt to replace your tickets. Whilst this is not always possible, we will do our best to gain admittance to the venue for you. The theft of tickets should be reported to the police. Replacement of lost and misplaced tickets is subject to a service fee of $10 per transaction. | |
| Q7. |
Where will my seats be?
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| Seat locations usually displayed during the booking process of your tickets and on the booking confirmation email. Your seat location will also be printed on your tickets. If your booking confirmation email displays ' To Be Allocated' for your seat allocation, the specific seating arrangement for this event has not been confirmed by the event presenter. However, Qantas Box Office guarantees that you will receive seats for whichever seats category you choose to purchase. Specific seat locations will be finalised closer to the event and will be confirmed on your tickets. | |
| Q8. |
I have special seating requirements (e.g.: Wheelchair
access, hearing difficulties) what can I do?
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| We can accommodate most seating requests. Please detail this information in the "Special Requests" section when making your booking. Please note whilst we will endeavor to fulfill your request, we are unable to guarantee special requests. If you need confirmation prior to booking please phone us. | |
| Q9. |
I wish to purchase 12 tickets but there is a limit
of 10 for the online ordering, what do I do? |
| Please phone us with your requirements. | |
| Q10. |
I want to buy tickets to an event that is not listed? |
| Please phone us and we will see if we can obtain tickets to the event for you. | |
| Q11. |
I want to be added to Qantas Box Office Wait List
for a possible upcoming event. |
| If there is an event or performer you have heard might be coming to Australia, register on the Qantas Box Office Wait List. We will hold your registration for one year and, should tickets become available we will contact you to confirm your booking. As Qantas Box Office often has access to tickets to popular events prior to public sale, it can be extremely advantageous to be listed with Qantas Box Office Wait List. | |
| Q12. |
I purchased tickets for an event and that event has
been cancelled or postponed, what happens now?
|
| Unfortunately this does happen, though only very occasionally. If the promoter cancels an event, please return your tickets to us along with all of your contact details and the booking number. Once we have received your tickets for the performance and have been authorised by the promoter, you will be refunded the amount paid in full less the service fee. If the promoter postpones an event, your tickets are valid for the new date/time. If you are unable to attend the new date, there may be limitations set by the promoter as to how refunds will be handled. If you are unable to attend the rescheduled date, and refunds are authorised by the promoter, you will be refunded the amount paid in full less the service fee. For further details please phone us. | |
| Q13. |
How can I pay for my tickets?
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| Qantas Box Office accepts most major credit cards including Qantas Telstra Visa, American Express, Visa, MasterCard, Diners Club, and Bankcard (Australia only). | |
| Q14. |
Is the Qantas Box Office site secure?
|
| Qantas Box Office utilizes the Secure Sockets Layer (SSL) to encrypt information, including credit card details entered when making a booking prior to its transmission across the internet. This prevents the information being read during transmission. SSL is the industry standard for enabling secure transactions. | |
| Q15. |
When do you charge my card?
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| Qantas Box Office charges your card whilst the booking is being processed. If the charge is declined, Qantas Box Office will contact you to arrange alternative payment methods. | |
| Q16. |
I need to cancel an order. What should I do? |
| Your confirmation would have stated the terms and conditions of booking with Qantas Box Office. There are no refunds, cancellations or exchanges once bookings have been confirmed. This is consistent with the Entertainment Industry Code of Fair Practice. | |
| Q17. |
How do I buy an Adult ticket and a Child ticket in
one transaction?
|
| Select your event and when asked to select your ticket
type select either Adult or Child ( it doesn't matter which you do
first) and move through the booking process until you get to the "Your
Current Booking" page where you have the option to add to your booking
by clicking on "Continue Browsing". This will take you to "Search Qantas
Box Office". Type in the event you are buying and it will take you to "Search Results" where you click on the event in the relevant city and this will take you to the event page where you can select the other ticket type you desire and then move forward through the process to complete your booking. |
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| Q18. |
When will I receive my tickets?
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| You'll receive your tickets vouchers or documents for your confirmed purchase well before the date and time of your chosen event. If the tickets are purchased 31 days or more prior to the performance, then tickets will be mailed out at least 28 days before the show. If circumstances arise that prevent us from sending out the tickets at least 28 days prior to the performance, we guarantee that we will contact you directly to ensure a timely delivery.
If tickets are purchased within 30 days of the performance, tickets will need to be collected at the Show's box office from two hours before the start of the performance.
N.B. If you reside outside of Australia all tickets will be made available for collection at the venue from two hours prior to the scheduled event time. |
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| Q19. |
I have a concession card or I need some children's
tickets?
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| Generally we do not offer children's priced tickets. The reason for this is that we pay top price to get the best possible seats for our clients and our suppliers will not offer discounted ticket prices. Occasionally we do offer children's prices for children oriented shows. Just check on the different prices being offered. If a child's price is not displayed, it is not available. | |