FAQs - Qantas Box Office Frequently Asked Questions

At Qantas Box Office we are committed to providing the best possible service for Australian and worldwide events. We believe that on-line ordering gives you the most convenient way to order tickets to events in Australia and around the world. Our preferential seating service has been tailored to meet your needs with a minimum of fuss and time on your part.

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Booking with Qantas Box Office is easy. Simply select the city or category you are interested in from the drop down list and a list of popular events will be displayed, or use the calendar to browse events by performance date.

In order to check availability, simply select the number of tickets required and the date & time. If you do not wish to order online, please call us on 1300 306 378.

1. Q. How do I buy tickets online?
   A: At Qantas Box Office we are committed to providing great shows, great seats and the best possible service to our customers. We believe that on-line ordering gives you the most convenient way to order tickets.
   Booking with Qantas Box Office is easy. Simply select the show you are interested in and then follow the instructions. You will be presented with all the available dates and show package options.
   In order to check availability, simply select the number of tickets required and the date & time. If you do not wish to order on line, you can still complete an online booking form and then print it out (before hitting the process button) and either fax or email your booking to us. We can also be contacted by phone on 1300 306 378, 9am - 8pm Mon-Fri, 10am - 6pm Sat, and 10am - 4pm Sun (AEST)
2. Q. What are the benefits to me buying online? Does buying online disadvantage the variety of seats that I can access?
   A: When you purchase through Qantas Box Office on-line, you are using a 'real-time' booking system. This means that you have access to all the same shows and seats as patrons who choose to book by phone or fax.
   In fact, when you book online you also save AUD$2.00 per booking.
3. Q. I am not an Australian resident but I am coming to Australia and want to book a show on-line, is this possible?
   A: Yes! Qantas Box Office site has been developed to accept international credit cards. All tickets for overseas clients are left at the box office for collection one hour prior to performance time, so please take your confirmation with you to the venue.
4. Q. I want to book tickets to a show overseas, can I do this on-line?
   A: Yes! Qantas Box Office offers a worldwide booking service in association with Global Tickets. Once you have decided on the shows required, simply call us and let us know what you'd like including event name, preferred performance dates and number of ticket required. We will confirm price and availability by the following business day. Vouchers for the tickets will be posted to you prior to your departure. Tickets will need to be picked up in exchange for your voucher at the local box office just before the show.
5. Q. I want to be added to Qantas Box Office Waitlist for a possible upcoming event.
   A: If there is an event or performer you have heard might be coming to Australia, register on Qantas Box Office Waitlist. We will hold your registration and should tickets become available we will contact you to confirm your booking. As Qantas Box Office often has access to tickets to popular events prior to public sale, it can be extremely advantageous to be listed with Qantas Box Office Waitlist.
6. Q. I need an aisle seat, or I have other special seating requirements (eg: Wheelchair access, hearing difficulties), or I am bringing a Guide Dog with me, does this matter?
   A: We can accommodate most seating requests, please detail this information in the "Special Requests" section of your booking form. Please note whilst we will endeavor to fulfill your request we are unable to guarantee special requests. If you need confirmation prior to booking please, phone or fax us.
7. Q. Where will my seats be?
   A: Seat locations usually displayed during the booking process of your tickets and on the booking confirmation email. Your seat location will also be printed on your tickets. If your booking confirmation email displays TBA (To Be Allocated) for your seat allocation, the specific seating arrangement for this event has not been confirmed by the event presenter. However, Qantas Box Office guarantees that you will receive seats for whichever seats category you choose to purchase. Specific seat locations will be finalised closer to the event and will be confirmed on your tickets.
   
8. Q. How can I pay for my tickets?
   A: Qantas Box Office accepts most major credit cards including American Express, MasterCard, Visa, and Diners Club. Be assured that Qantas Box Office is a secure on-line site, your credit card details are safe to send over the internet. If you do not hold a credit card, please, phone or fax us about making alternative payment arrangements.
9. Q. I have a concession card or I need some children's tickets?
   A: Generally we do not offer children's priced tickets. The reason for this is that our suppliers will not usually offer discounted ticket prices. Occasionally we do offer children's prices for children oriented shows. If a child's price does not show on the site, it is unfortunately not available.
10. Q. When do you charge my card?
    A: Qantas Box Office charges your card whilst the booking is being processed. If the charge is declined, Qantas Box Office will contact you to arrange alternative payment methods.
11. Q. When will my tickets arrive?
    A:Tickets, vouchers and booking documents to be sent by Post will be received 10-21 days out from the performance. Tickets, vouchers and booking documents to be collected from the Box Office will be available for collection at the venue Box Office from 2 hours prior to the performance.
    
    If tickets are purchased within 14 days of the performance, tickets will need to be collected at the Show's box office from 2 hours before the start of the performance.
    
    N.B. If you reside outside of Australia all tickets will be made available for collection at the venue from 2 hours prior to the scheduled event time.
12. Q. I purchased tickets for an event and that event has been cancelled or postponed, what happens now?
    A: Unfortunately event cancelations happen, though only very occasionally. If the promoter cancels an event, please return your tickets to us along with all of your contact details and the booking number. Once we have received your tickets for the performance and have been authorised by the promoter, you will be refunded the amount paid for event tickets in full less the delivery fees.
    
    If the promoter postpones an event, your tickets are valid for the new date/time. If you are unable to attend the new date, there may be limitations set by the promoter as to how refunds will be handled. If you are unable to attend the rescheduled date, and refunds are authorised by the promoter, you will be refunded the amount paid for event tickets in full less the delivery fees. For further details please, phone or fax us.
13. Q. I need to cancel an order. What should I do?
    A: Your confirmation would have stated the terms and conditions of booking with Qantas Box Office. There are no refunds, cancellations or exchanges once bookings have been confirmed. This is in line with the Entertainment Industry Code of Fair Practice.
14. Q. My tickets have been lost/stolen/misplaced, what should I do?
    A: Please email, phone or fax us as soon as possible. We will attempt to replace your tickets, whilst this is not always possible we will do our best to gain admittance to the venue for you. The theft of tickets should be reported to the police. Replacement of lost and misplaced tickets is subject to a service fee of $10 per booking.
15. Q. I have received my ticket from you but they have turned black, what has happened?
    A: Some of our tickets are printed using a thermal ticket printer. This means that exposure to sunlight or other heat sources can blacken these tickets. Black tickets cannot be used as admission to a venue. If this does happen please email, phone or fax us as soon as possible. We will attempt to replace your tickets, whilst this is not always possible we will do our best to gain admittance to the venue for you. Replacement of these tickets is subject to a $10 per booking service fee.
16. Q. I wish to purchase 12 tickets but there is a limit of 10 for the online ordering, what do I do?
    A: Please fax, or phone us with your requirements.
17. Q. I want to buy tickets to an event that is not listed?
    A: Please phone or fax us and we will see if we can get tickets to the event for you.